Frequently Asked Questions
Common questions about safety, control, pricing, and how Proofly works with your Shopify store.
This page has moved. Find all FAQs on our Pricing page.
Common questions about safety, control, pricing, and how Proofly works with your Shopify store.
No. Proofly never makes changes without your explicit approval. All AI-suggested fixes are shown to you for review in the dashboard. You can approve, edit, or reject each suggestion. Nothing goes live without your consent.
Yes. Proofly uses read-only access during audits. Changes require your approval. Every change is logged with before/after snapshots and can be rolled back with one click.
Yes. Every change is logged in the Proof Ledger with before/after snapshots. You can rollback any change with one click from the dashboard.
You control the scan schedule. The Free plan includes a monthly audit. Paid plans include more frequent audits based on your tier.
Yes. Proofly complies with all Shopify App Store requirements. We use secure OAuth authentication, transparent data usage, and never make unauthorised changes to merchant stores.
Proofly scans your catalogue for quality and trust issues including:
See the full list of checks.
The Change Timeline tracks every product change in your catalog with field-level diffs and before/after snapshots. You can see whether changes were made by Proofly or externally, and rollback any change with one click. Available on Growth (30-day retention) and Scale (90-day retention) plans.
Feed Readiness scores your products against the requirements of Google Shopping, Meta Commerce, and TikTok product feeds. It identifies missing required fields (GTINs, brand, condition, etc.) so you can fix them before your products get rejected from advertising channels.
Proofly identifies products that share identical descriptions or SEO metadata. Duplicate content hurts search rankings and causes keyword cannibalisation. Proofly flags duplicates so you can create unique content for each product.
Yes. Proofly works with physical products, digital products, and services. All Shopify product types are supported.
Not yet. All stores receive the same comprehensive audit. Customisation options are planned for future releases.
Proofly works independently and doesn't require integrations with other apps. It connects directly to your Shopify store via the Admin API.
No. We build the intelligence that makes your store compatible with everyone else's agents. Think of Proofly as the infrastructure that enables AI agent purchases — not the agents themselves. When ChatGPT Shopping or Google's AI search wants to buy from your store, Proofly ensures you're technically ready.
An Agent Blocker is a store quality issue that prevents AI shopping agents from making purchases. Common examples:
Proofly automatically detects these blockers and shows them with an orange ⚠️ badge in your findings list.
Yes. The same "clean data" that helps AI agents also improves:
Agent Readiness is a superset of general store quality — fixing Agent Blockers benefits all conversion channels, not just AI shoppers.
Yes. The Free Starter plan supports up to 100 products with a monthly audit. No credit card required.
Billing is managed through Shopify. Charges appear on your Shopify invoice alongside other app subscriptions.
Yes. All plans are monthly with no long-term contracts. Cancel anytime from the Shopify admin. No cancellation fees.
Paid plans include a 14-day free trial. If you're not satisfied during the trial, you won't be charged. After the trial, billing follows Shopify's standard refund policy.
Proofly is designed for Shopify merchants who:
Proofly is not suitable for:
Use our contact form or read our Trust & Compliance page for more details.
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